A genuine brand warranty is one of the biggest reasons to avoid grey-market CCTV — but warranties are widely misunderstood. Knowing exactly what's covered saves you from nasty surprises when something fails.
Most reputable brands offer a 1–3 year warranty on cameras and recorders covering manufacturing defects. What's typically not covered: physical or water damage from poor installation, power surges without protection, hard-disk wear (drives carry their own separate warranty), and grey-market units with no valid serial registration.
Protect Your Warranty From Day One
Buy genuine hardware from an authorised dealer so the serial number is valid for warranty claims; keep your invoice safe. Use proper surge protection and a quality power supply to avoid voiding coverage. Treat the hard drive as a separate, consumable component with its own warranty and lifespan. Professional installation matters — water ingress and loose mounting from a bad fit aren't covered. SecureVision supplies only genuine, warranty-backed Hikvision, CP Plus, Dahua and Honeywell products and handles claims for you.
Written by
SecureVision Team
SecureVision's security specialists install and service CCTV systems across 85+ cities in North India — sharing practical, field-tested advice to help you protect what matters.
